![]() And given that Comcast buys hardware in bulk, it’s estimated the company pays as little as $40 for each modem. One analyst estimated that Comcast makes between $275 million and $300 million each and every quarter just from these rental fees. Over time, users wind up paying Comcast significantly more money than the modem or router is worth. After yet another price hike at the beginning of 2018, Comcast now charges customers $11 a month to rent both modems and gateways. Comcast has slowly but surely jacked up this rental fee over the years. One of the most profitable surcharges for America’s biggest cable provider is the fee it charges users to rent a modem, router, or gateway. As a result, the company is facing several ongoing lawsuits for misleading billing. XFi Complete includes the following features with your activated, leased Xfinity Gateway: an xFi pod (if needed), Advanced Security on the Go, and access to the Tech Upgrade program.Millions of consumers continue to pay cable companies like Comcast a monthly fee to rent a modem or gateway (a combination modem and WiFi router)-and Comcast keeps proving that's a really bad idea.įrom the company’s arbitrary and unnecessary broadband caps and overage fees to all manner of sneaky below-the-line surcharges, Comcast has made an art form of advertising one price, then socking consumers with significantly higher rates once the bill comes due. Unlimited data available to customers without an xFi Gateway for $30 per month. All devices must be returned when service ends. We will provide standard upload speeds based on your speed tier. ![]() Customers impacted will be notified within 1-week of activation of their xFi gateway. Faster upload speeds with xFi Complete may not be available for a small percentage of customers where we have upgraded our network at this time. Tech Upgrade: Limited to Xfinity Internet customers with xFi Complete and Xfinity xFi Gateway equipment. Must activate Advanced Security through Xfinity app. Advanced Security: Requires a compatible Xfinity xFi Gateway. Limited to Xfinity post pay Internet, excluding the Internet Essentials tier of service, residential customers. More information about these equipment practices is available at. For example, Comcast upgrades Comcast leased Gateways which are not capable of achieving the Internet speeds offered by Comcast during service calls or if you move and continue to receive Comcast service, Comcast may replace leased equipment with comparable equipment or if comparable equipment is unavailable, Comcast may provide upgraded equipment and Comcast may replace or upgrade equipment which is under warranty. The Program is limited to one Gateway under a single residential Account while the Program is in effect and is limited to the primary Account holder.Ĭomcast may replace and/or upgrade Gateways and other Comcast leased equipment outside of the Program in connection with our service and in servicing customers. Comcast may in its discretion use new or refurbished equipment. ![]() Upgraded Gateways shall be subject to availability at the time of your eligibility. If the Gateway is replaced with the same or similar device, the original 3-year period continues. If your leased Xfinity Gateway is for any reason upgraded during a 3-year period, the 3-year period resets on the date of upgrade. To receive the upgrade, you must contact Comcast to request the upgrade through the Xfinity App. Comcast will notify you when your equipment upgrade is available. Under the Program, Comcast will upgrade the Xfinity Gateway for eligible customers to a more recent Xfinity Gateway, once during a 3-year period beginning Mafor existing eligible customers.įor eligible customers adding xFi Complete after March 8, 2022, the 3-year period begins when you add the xFi Complete to your Account. Tech upgrade is subject to the tech upgrade terms and conditions available at. Have maintained the Qualifying Service(s) and continue to lease an Xfinity Gateway continuously for three years after activating the Qualifying Services.Ĭustomers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the program unless such customers have established individually billed accounts and satisfy the above-referenced eligibility requirements under that account.Are 18 years of age or older and a legal resident of a state where this program is available and.Are a current Xfinity post-pay Internet residential customer, excluding customers on the Internet Essentials tier of service (“Qualifying Services”), with xFi Complete and have a current and active Xfinity account in good standing with no past due balances.You’re eligible for a tech upgrade if you: ![]()
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